To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. You will need to contact us within 14 days of receiving the order.
Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
How to Start a Return To start a return, you can contact us at contact@oakenair.com
Please contact us first for the correct return address.
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Note: Customers are responsible for return shipping costs for non-defective items (change of mind).